Capability 06 / 07 · Smart Business Processing Services (XLA)
The lights stay on. One accountable hand across vendors.
We run the operation for measurable experience and outcomes, not tickets.
Operations excellence is the difference between transformation and chaos. We manage applications, infrastructure, networks, and endpoints on your behalf, 24×7, with SLAs that match the Kingdom's critical infrastructure requirements.
From proactive monitoring to incident response to optimization, we operate as an extension of your team. One NOC watching the entire estate. One accountable hand ensuring uptime, security, performance, and cost discipline.
Application Smart Business Processing Services
24×7 monitoring, patching, performance tuning. SLA-backed uptime.
Infrastructure Smart Business Processing Services
Compute, storage, networking. Proactive capacity management.
End-User Computing
Device management, helpdesk, security updates. Seamless UX at scale.
Service Desk
Tier 1–3 support, incident routing, knowledge base management.
24×7 NOC
Network Operations Center. Real-time visibility. Predictive alerting.
24×7 SOC
Security Operations Center. Threat detection. Incident response. SAMA-compliant logging.
Business Process Services
End-to-end management of business processes — Contact Center, CX, Back-Office, Field-Verification, Industry-Vertical. Multi-year, Saudi-staffed, anchored to the The Leadership Model.
When Smart Business Processing Services extends beyond the platform — into the operation itself.
BPS is the multi-year, COPC-anchored, Saudi-staffed sub-pillar of Smart Business Processing Services. The same accountability, the same one-hand discipline — extended from infrastructure and applications into the operation of business processes themselves. Contact Center, Customer Experience, Back-Office, Field-Verification, Industry-Vertical.
Sectors we serve around the clock.
Financial Services, Government, Mega Projects, Real Estate, and Energy rely on our 24×7 operations capabilities.
Financial Services
87Sovereign-grade banking infrastructure. SAMA-integrated.
Government
142Ministries, authorities, public programs, shared services.
Mega Projects
12Owner-side advisory and programme management.
Real Estate
21Developers, smart districts, urban platforms.
Energy
46Oil & gas, utilities, water, renewables, sustainability.
Named solution.
Operate the Kingdom's mega-project infrastructure as one system.
Insights.
Right-size your operations.
90 minutes mapping your NOC, SOC, and application support roadmap.